Frequently Asked Questions

Ordering

How do I place an order?
Browse products, select your preferred option and quantity, then add to cart. When ready, proceed to checkout — no online payment is needed.

Do I need an account?
Yes, an account is required to place orders. This helps us keep your order history and pre-fill your checkout details.

Can I order by phone?
We recommend ordering online so you can see real-time stock and pricing. If you need assistance, call us at +685 25577.

Payment

What payment methods do you accept?
Cash only, paid at the store when you collect your order.

Can I pay online or by card?
Not at this time. All payments are made in cash at the Apia store.

When do I pay?
Pay when you arrive to collect your order during store hours.

Pickup

Where do I pick up my order?
At The Color Shop, 569J+3VH, Togafu'afu'a Rd, Apia, Samoa.

When can I collect?
During store hours: Mon–Fri 8:00am–4:30pm, Saturday 8:00am–12:30pm. We'll email you when your order is ready.

What should I bring?
Your order number and cash payment. A valid ID is helpful but not required.

How long will you hold my order?
We hold orders for 7 days after notifying you they're ready. Uncollected orders may be cancelled.

Products & Stock

Is stock shown in real time?
Yes — our website reflects current stock levels. If a product shows "In stock", it's available for order.

What if a product I want is out of stock?
Stock is replenished regularly. Check back soon or contact us to ask about upcoming availability.

Do you offer delivery?
Not at this time. All orders are pickup only from our Apia store.